Certificate in Food and Beverage Services

A 1.5-year program designed to provide students with foundational knowledge and practical skills in food and beverage operations. Students will learn about restaurant service, food safety, beverage studies, and supervisory skills, preparing them for entry-level positions in the hospitality industry or further studies in related fields. 

Many Students Choose This Program Because:

• Hands-On Experience: The program emphasizes practical training, including internships, to prepare students for real-world scenarios.
• Career Opportunities: Graduates can pursue various roles in hotels, restaurants, and catering services.
• Pathway to Further Education: Provides a solid foundation for pursuing diplomas or degrees in hospitality management.
  

Some Students Do Not Choose This Program Because:

• Demanding Work Environment: Hospitality roles often require long hours, including weekends and holidays.
• Physical Demands: Jobs in food and beverage services can be physically taxing.
• Customer Service Challenges: Dealing with diverse guests requires patience and strong interpersonal skills.
  

Lifestyle During Study:

• Practical Training: Engage in hands-on sessions in simulated restaurant environments.
• Internship Opportunities: Participate in industry placements to gain real-world experience.
• Collaborative Learning: Work in teams to develop communication and problem-solving skills.
  

After Graduation:

• Entry-Level Positions: Start careers as waitstaff, baristas, or food service assistants.
• Career Advancement: With experience, progress to supervisory or managerial roles.
• Further Studies: Pursue diplomas or degrees in hospitality or related fields.
  

What is Hard:

• Handling Difficult Guests: Requires patience and effective communication.
• Time Management: Balancing multiple tasks during peak hours can be challenging.

What is Easy:

• Structured Environment: Clear protocols and procedures guide daily operations.
• Team Support: Collaborative work culture fosters mutual assistance among staff.
  

Fun Fact:

"In the hospitality industry, the guest's satisfaction is the ultimate reward."

This is for you if you like:

• Interacting with People: Enjoy meeting and assisting diverse individuals.
• Dynamic Work Settings: Prefer active roles over desk-bound jobs.
• Problem-Solving: Find satisfaction in addressing challenges promptly.
• Teamwork: Thrive in collaborative environments.
• Cultural Exposure: Interested in learning about different cultures and customs.
  

Career Opportunities:

• Waitstaff
• Barista
• Food Service Assistant
• Restaurant Supervisor
• Catering Coordinator
• Banquet Manager
• Food and Beverage Manager

Relevant Certifications to Consider:

• Malaysian Skills Certificate (SKM) Level 2 & 3 in Food and Beverage Services
• Food Safety and Hygiene Certification
• Customer Service Excellence Training
• First Aid and Emergency Response Certification