A service-oriented and operations-focused degree for students who dream of working in the aviation and airline industry. It covers customer service, airport and airline operations, safety procedures, aviation regulations, hospitality, and crew management. Students gain both theoretical and practical knowledge to ensure smooth passenger experiences and effective airline service delivery.

Many students choose Airlines Services Management because:

1. Opportunities to work in a glamorous and international industry.
2. Combines travel, hospitality, and customer relations.
3. Offers exciting roles with airlines, airports, and ground handling companies.
   

Some students do not choose Airlines Services Management because:

1. Irregular working hours, including nights and weekends.
2. High expectations in customer service and crisis management.
3. May require relocation or frequent travel.
   

Lifestyle During Study:

1. Training in airline reservation systems, cabin service, and airport operations.
2. Courses in aviation law, customer care, inflight service, and emergency protocols.
   

After Graduation:

1. Work with domestic and international airlines, airports, or aviation service providers.
2. Roles in cabin crew management, ground services, or airport customer service.
   

What is Hard:

Maintaining professionalism under pressure, especially during flight delays or passenger issues.

What is Easy:

Providing excellent customer service if you're friendly, calm, and well-organized.

Statistics:

The average salary for a Relationship Manager In KSA is SAR 120,709/year. source

Fun Fact:

“Airline service professionals are the face of aviation—welcoming millions of travelers every year.”

This field is for you if you like:

1. Aviation and air travel
2. Hospitality and service management
3. Customer interaction and care
4. Global networking and cultures
5. Emergency response and safety
6. Teamwork and multitasking
7. Airport and in-flight operations
8. Communication and soft skills
9. Solving service-related challenges
10. Working in a fast-paced industry
    

Career Opportunities:

1. Cabin Crew Member
2. Airline Customer Service Agent
3. Flight Dispatcher
4. Airport Operations Executive
5. Ground Services Coordinator
6. Inflight Services Supervisor
7. Ticketing and Reservation Officer
8. Airline Relationship Manager
9. Crew Scheduling Officer
10. Airline Sales and Promotions Executive
    

Relevant Certifications to consider:

1. Cabin Crew Safety & Emergency Training
2. IATA Airline Customer Service Certification
3. Airport Operations and Ground Handling Certification
4. First Aid & CPR Certification